Refund policy

Effective Date: July 8, 2026

At VOREZ SCENTS, we are committed to providing premium-quality fragrances and an exceptional shopping experience. Your satisfaction is important to us, and we strive to ensure every order meets our high standards.

Please read this Return & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

We accept returns within 3 calendar days from the date your order is delivered, provided that:

  • The product is unused, unopened, and in its original condition.

  • The original packaging, seals, labels, and accessories remain intact.

  • You provide a valid proof of purchase or order number.

For hygiene, safety, and quality assurance reasons, perfumes that have been opened, used, tested, or tampered with cannot be returned unless they were delivered damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfume bottles.

  • Products with broken or removed seals.

  • Items damaged after delivery due to misuse, improper storage, or accidental damage.

  • Clearance, promotional, or final sale items (unless otherwise required by applicable law).

  • Gift cards or digital products, if offered.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us process your request efficiently, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the shipping package.

  • A brief description of the issue.

Once reviewed, we may offer:

  • A replacement.

  • A full refund.

  • A partial refund, where appropriate.

Refund Process

After receiving and inspecting the returned item, we will notify you of our decision.

If approved, your refund will be processed to your original payment method whenever possible. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Original shipping charges and payment processing fees are generally non-refundable unless the return is due to our error.

Exchanges

We only offer exchanges if:

  • You received the wrong item.

  • The product arrived damaged during transit.

  • The product has a verified manufacturing defect.

All exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will instead be handled under this Return & Refund Policy.

Return Shipping

If the return is approved because of our error, VOREZ SCENTS will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

VOREZ SCENTS

Email: support@vorezascents.shop

Phone: +92 339 8420504

We aim to respond to all inquiries within 1–2 business days.