Shipping policy

Effective Date: July 8, 2026

At VOREZ SCENTS, we are committed to delivering your favorite fragrances safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on vorezascents.shop, you agree to the terms outlined below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, holidays, or peak shopping periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation notification along with tracking information (where available).

Delivery Time

Estimated delivery times are:

  • Major Cities (Pakistan): 2–4 business days

  • Other Areas (Pakistan): 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are displayed during checkout before you complete your purchase.

We may offer free shipping on selected products or promotional campaigns. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

If tracking is available for your shipment, you will receive the tracking details once your order has been dispatched.

If you have not received your tracking information within a reasonable time, please contact our support team.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

VOREZ SCENTS is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

Failed Delivery Attempts

If the courier is unable to deliver your package after multiple delivery attempts, the shipment may be returned to us.

In such cases, customers may be required to pay additional shipping charges for reshipment.

Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of both the product and its packaging.

If your shipment appears to be lost during transit, we will work with the courier service to investigate the issue and determine an appropriate resolution.

Shipping Delays

While we strive to deliver every order on time, unexpected delays may occasionally occur due to:

  • Extreme weather conditions

  • Public holidays

  • Courier service disruptions

  • Remote delivery locations

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

International Shipping

International shipping may become available in the future.

Availability, shipping costs, customs duties, taxes, and delivery times will vary depending on the destination country.

Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country's authorities.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

VOREZ SCENTS

Website: vorezascents.shop

Email: support@vorezascents.shop

Phone: +92 339 8420504

Our customer support team aims to respond to all inquiries within 1–2 business days.